Please take the online survey to tell us about your experience and what your needs are with The Bus's fixed route service.

https://www.surveymonkey.com/r/BDWGZNY

For more information or to request the survey in a different format, please contact Bethany Renner at RLS & Associates, Inc. at 937-299-5007 or brenner@rlsandassoc.com

Marble Valley Regional Transit District

The Bus

To Report Discrimination

TITLE VI OF THE CIVIL RIGHTS ACT
Marble Valley Regional Transit District (MVRTD) operates its programs and services without regard to race, color and national origin as stipulated in the Title VI of the Civil Rights Act of 1964.  If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with MVRTD’s Title VI Officer.  For Rutland County’s ADA Coordinator call Dolores Gecha (802) 773-3244 #126, or email dolores@thebus.com, or click on the complaint form link below. You may also file a complaint the with State of Vermont Title VI / ADA Coordinator by calling Patricia Martin, (802) 595-6959. You also have the right to file a complaint with the Vermont Agency of Transportation at (802) 595-6959.  If you would like more information about your Title VI rights, please visit vtrans.vermont.gov/civil-rights/compliance/titlevi or call (802) 595-6959.

VERMONT STATE PUBLIC ACCOMMODATION LAW
9V.S.A4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.  If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling (800) 416-2010 or email at human.rights@vermont.gov

ADA REASONABLE MODIFICATION POLICY
In accordance with FTA 49 CFR, Parts 27 and 37, Marble Valley Regional Transit District is committed to ensuring a reliable, accessible experience for all customers.  All requests for reasonable modifications to MVRTD programs and services will be considered on an individual basis.  Please note that MVRTD may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of MVRTD programs and services, or which would directly interfere with the health and safety of others.  In the event that a barrier to access exists, but the requested modification cannot be granted, MVRTD will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.

For more information on MVRTD’s reasonable modification and the procedures to file a request or complaint, contact MVRTD at (802) 773-3244 #126, or at our administrative office at 158 Spruce Street Rutland, VT 05701. You may also complete and submit a complaint form at the link below.

You will receive a written confirmation of your complaint from MVRTD within three (3) business days. Copies of ADA Complaints will be retained for one (1) year and a summary will be retained for five (5) years.